Agreement

• An agreement is established at the moment you place an order and the payment is successfully completed through our Shopify checkout.
• Neolaag reserves the right to refuse or cancel an order in case of force majeure or incorrect pricing displays.

Pricing and Payment

• All prices on the website include VAT and exclude shipping costs (unless stated otherwise).
• Payments are processed securely. Your order will only be shipped once the payment has been fully received.

Delivery

• We do our utmost to meet the average delivery time of 2–5 business days.
• Delivery is handled by PostNL. Once the package is handed over to the carrier, you will receive a Track & Trace code.
• The risk of damage or loss passes to the customer at the moment of delivery to the specified address.

Returns and Right of Withdrawal

• You have the right to cancel your order up to 14 days after receipt without providing a reason.
• After cancellation, you have 14 days to return the product.
• The product must be returned in its original condition and packaging. Return shipping costs are at the customer's expense.

Warranty and Complaints

• We guarantee the quality of our products. If a product arrives damaged, you must report this within 48 hours of receipt with photos.
• Complaints about the execution of the agreement must be submitted fully and clearly described to our customer service.

Liability

• Neolaag is not liable for indirect damages or damages resulting from the incorrect use of the delivered products.
• Our website is secured and optimized via Cloudflare, but we are not liable for temporary unavailability of the webshop.

Contact

Questions about these terms? Please contact our customer service.